Contact Us
Looking for the fastest way to reach us, or wondering what we can actually help with? This page explains how to get in touch with Online Casinos, what kind of questions we're set up to answer, and where to go instead if your issue sits outside what an independent casino comparison site can resolve.
What we can help with
Online Casinos is an independent research and comparison resource covering online casinos available to US players. We're not a casino, a payment processor or a regulator, so our team can't process deposits, resolve a withdrawal dispute, or reset your account password. What we can do is:
- Point you toward licensed, regulated operators and explain how their bonuses, payout speeds and banking options compare
- Clarify how RTP, wagering requirements or identity verification (KYC) work in general terms
- Correct factual errors on our site, such as an outdated bonus figure or a broken link
- Direct you to the right place if you're dealing with a problem gambling concern or need support
Where to go for account or payment issues
If your question is about a specific casino account — a delayed withdrawal, a bonus that wasn't credited, a login problem, or a billing dispute — that has to go through the operator itself, not through us. Every licensed casino site has its own support channel, usually live chat or email, listed in its help section or in your account dashboard. We simply don't have access to player accounts or transaction records, so we can't intervene on your behalf.
Questions about our reviews and ratings
We regularly reassess the casinos we cover, including sites like Raging Bull, Uptown Aces and Ignition, against the same criteria each time: licensing status, payout speed, game fairness and the real terms behind any welcome offer. If you think something on our site is inaccurate — a bonus percentage has changed, a licence has lapsed, or a payout time we've quoted no longer holds — we want to hear about it. Flagging an error is one of the most useful things a reader can send us, and we review every message before making a correction.
We should also be upfront about how the site makes money: Online Casinos may earn a commission when a reader clicks through to a casino and signs up. That commercial relationship never decides where an operator lands in our rankings — a casino cannot pay for a higher rating, and every review carries the strengths and drawbacks we found, not just the headline offer.
If gambling has stopped feeling like entertainment
If you're reaching out because gambling is starting to cause you stress, financial strain, or is no longer something you enjoy, please don't wait to raise it. Every legitimate US-facing casino offers self-exclusion tools, deposit limits and time-outs, and licensed operators are required to make these easy to find in your account settings. Our Responsible Gambling page lists practical steps for setting limits and links to support organisations that can help immediately, at no cost.
What to include when you write to us
To help us respond usefully, it's worth including:
- Which page or casino your question relates to
- What you found (a specific term, figure, or claim) and why it seemed off
- Any screenshot or date that helps us verify what you're seeing
General feedback on the site, suggestions for casinos we haven't covered, or questions about how we put our comparisons together are all welcome too. You can read more about our research approach and editorial standards on our About Us page, and our Terms and Conditions page sets out the rules for using the site.
A quick note before you play
Wherever you land after reading our reviews, it's worth checking a few basics yourself before signing up anywhere: confirm the site is licensed for play in your state, look for HTTPS encryption in the address bar, and read the bonus terms in full rather than relying on the headline number. None of this guarantees a particular outcome — casino games carry a built-in house edge, and no site pays out to everyone — but it does reduce the chance of an unpleasant surprise.
We aim to reply to genuine queries as promptly as we can, though as a small editorial team we can't guarantee a fixed response time. Thanks for taking the time to read carefully before reaching out — it makes it much easier for us to actually help.